https://blog.dinterweb.com/pt/caso-exito/mexpress

The Integration of Atomchat Boosts Operational Efficiency at Monge Express

Implemented services:
Marketing Hub Marketing Hub
Service Hub Service Hub
Sales Hub Sales Hub
Integration Accompaniment Integration Accompaniment
Detallate m express-1

Monge Express: The Most Accessible and Comprehensive Online and Physical Store in Costa Rica

Monge Express is a Costa Rican company dedicated to retailing a wide variety of products, from technology to furniture and appliances. Founded in 2011 in Puerto Viejo de Sarapiquí, the company has rapidly grown and now operates over 90 retail locations in Costa Rica.

Monge Express aims to be a market leader by offering the best conditions for its customers, including the lowest interest rates and competitive prices. Monge Express stands out for its commitment to quality and customer satisfaction, striving to be the preferred brand for Costa Ricans.

Learn more about Monge Express here.

  • Industria
    Industry
    Retail
  • Tamaño de la empresa
    Company Size
    1000 employess
  • Ubicacion
    Location
    Costa Rica

Challenges Faced by Monge Express

Reto: Inability to Handle All Requests:

Inability to Handle All Requests:

Monge Express could not efficiently manage all the requests received through WhatsApp and direct messages on Instagram.

Reto: Lack of Follow-Up on Sales Processes

Lack of Follow-Up on Sales Processes

There was inadequate follow-up with customers who had previously made contact, leading to repeated questions and a lack of continuity in interactions.

Reto: Issues with Online Sales:

Issues with Online Sales:

When a customer experienced problems with an online purchase or did not complete the transaction, the sales team could not provide support, resulting in lost sales.

Reto: Tracking of Credit Sales:

Tracking of Credit Sales:

There was no proper tracking of credit sales, which caused a lack of alignment between credit completion and nurturing customers for future purchases.

Dinterweb: The Key Ally for Successful Atomchat Integration

Migration to Atomchat Strengthening the Tech Stack Training on Atomchat

Dinterweb assisted Monge Express in migrating their business messaging platform from respond.io to Atomchat.

Atomchat was integrated with HubSpot, enhancing the capabilities and effectiveness of Monge Express's system.

Dinterweb provided training for the Monge Express team to ensure effective use of Atomchat and its integration with HubSpot.

Monge Express identified the need to enhance their conversation management system to provide more efficient and personalized service to their customers. At this point, they sought a more advanced solution that would allow them to integrate different communication channels and optimize their sales and customer service processes.

Results of Optimizing Sales and Customer Service Management with Atomchat

  • Improvement in Request Management

Atomchat enabled Monge Express to efficiently handle requests received via WhatsApp and direct messages on Instagram.


  • Efficient Tracking of Sales Processes

With Atomchat and HubSpot, Monge Express could properly track the sales process, avoiding repeated questions and improving continuity in interactions.


  • Support for Online Sales

Atomchat allowed Monge Express's sales team to provide support to customers experiencing issues with online purchases, helping to prevent lost sales.


  • Tracking of Credit Sales

With the integration of Atomchat and HubSpot, Monge Express was able to effectively track credit sales, better aligning credit completion with customer nurturing for future purchases.

 

  • Implementation of Chatbots

Dinterweb closely collaborated with the Monge Express team to implement chatbots that adhered to industry best practices and techniques. The solution was adapted to ensure scalability, utilizing the "Atom Magic" to detect contact intentions and properly distribute conversations among teams.


  • Customized Training

Dinterweb provided detailed training on the setup of Atomchat and its integration with HubSpot. These sessions were interactive, actively involving the Monge Express team in making certain configurations to enhance their experience within Atomchat.

Have you seen how the correct implementation of Atomchat can transform your business, just as it did for Monge Express? If you are looking for a similar integration, Dinterweb can help!

Your company could be our next success story!

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